Refund Policy

If your plans change and you cannot attend the event, a colleague can attend in your place – just send us an email. Cancellations and requests for refunds must be in writing. Cancellations / refund requests made 7 calendar days or more in advance of the event date, will receive a 100% refund. However, if you do not cancel prior to the 7 days, you will lose the payment for the event.

If the event is rescheduled, all payments will be honored for the rescheduled event date. If the event is canceled, all payments will be refunded in full. After submitting your refund request in writing by email to [email protected], please allow up to five (5) business days to process your refund request.

Any cancellation request received fewer than 7 calendar days prior to a scheduled event (or after the event date has passed) due to an extenuating circumstance may be reviewed by the respective Committee Chair(s) who in turn will recommend the appropriate refund and action to the APWA Southwest Florida Board of Directors at the next regularly scheduled Executive Meeting. The decision made by the Board of Directors will be final.